Privacy Policy


Capture the Castle always strives to offer you the best service and to ensure that you are happy with the products purchased from us. We try to ensure that the description and specification of our products are accurate. We ask our customers to remember that handmade or natural products may have slight variations from the pictures or description supplied. The difference will be slight and we believe add to their unique character.

We aim to keep most items in stock, however, should stock levels be low we will inform you at the time of purchase and you will be given the option of a full refund or a later delivery date.

Payment must be received and cleared before delivery is made. Goods remain the property of Capture the Castle until paid in full.

We hope that all items are received in good order, but if there are any problems then please notify us by telephone or in writing within 3 days of receipt and refunds will be made after goods are returned to us in the original packaging within seven days. The return of goods is our customers responsibility and postage will be refunded at the discretion of Capture the Castle. Refunds will only be given on damaged and faulty goods. If for any reason you are unhappy with your purchase, we will assess each case on an individual basis an issue a credit note accordingly.

Prices of our goods are as accurate as possible, but on very rare occasions errors occur and we reserve the right to change prices without notice. However, we will inform you before processing your transaction.

 Your personal data (e.g. title, name, house address, e-mail address, phone number, bank details, credit card number) are processed by us only in accordance with the provisions of British data privacy laws. The following provisions describe the type, scope and purpose of collecting, processing and utilizing personal data. This data privacy policy applies only to our web pages. If links on our pages route you to other pages, please inquire there about how your data are handled in such cases.

Privacy Policy

We want all our customers to have peace of mind when purchasing from Capture the Castle. We will not pass your personal details on to any third parties and your financial information will be securely destroyed. We may from time to time inform you of offers and promotions at Capture the Castle. If you prefer not to receive this information please contact us and you will be remove from our mailing list.

Inventory data

(1) Your personal data, insofar as these are necessary for this contractual relationship (inventory data) in terms of its establishment, organization of content and modifications, are used exclusively for fulfilling the contract. For goods to be delivered, for instance, your name and address must be relayed to the supplier of the goods.
(2) Without your explicit consent or a legal basis, your personal data are not passed on to third parties outside the scope of fulfilling this contract. After completion of the contract, your data are blocked against further use. After expiry of deadlines as per tax-related and commercial regulations, these data are deleted unless you have expressly consented to their further use.

Web analysis with Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link:

This website uses Google Analytics with the extension "anonymizeIP()", IP addresses being truncated before further processing in order to rule out direct associations to persons.

Information about cookies

(1) To optimize our web presence, we use cookies. These are small text files stored in your computer's main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site.
(2) You can prevent storage of cookies by choosing a "disable cookies" option in your browser settings. But this can limit the functionality of our Internet offers as a result.


Following subscription to the newsletter, your e-mail address is used for our own advertising purposes until you cancel the newsletter again. Cancellation is possible at any time. The following consent has been expressly granted by you separately, or possibly in the course of an ordering process:
( Subscribe Newsletter )
You may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, then unsubscribe as follows:
( Unsubscribe Link in every newsletter or at link newsletter and choose unsubscribe)


According to the Federal Data Protection Act, you have a right to free-of-charge information about your stored data, and possibly entitlement to correction, blocking or deletion of such data. Inquiries can be directed with our contact form.